Delivery - FAQ's

Our most frequently asked questions from do we deliver at weekends, to do we deliver outside of the UK, and more questions in-between. Find the answer you are looking for below.

• We use Evri, DPD and Royal Mail to send our orders in the United Kingdom.

  Car Parts 4 Less reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

• Please visit our delivery information page for full information on our delivery services.

• All our delivery charges are pre-set by the couriers we use, and these charges are displayed when checking out. Some product we sell is classed as over-sized or dangerous, which incurs a surcharge and is based on the products size and/or weight or due to the additional measure required to transport dangerous goods.

  Additionally, our courier companies consider some postcodes out of area and an additional charge is applied. You can find a list of all out of area postcodes on our delivery information page.

• Please be aware, an automated email is sent to the email address supplied when your order is placed.

  Please check all folders including your spam or junk folder, as the confirmation comes from a no-reply email address and may be routed to these folders automatically by your email provider.

  To prevent this from happening and ensure the emails reach you, you can add the domain, carparts4less.co.uk, to your safe senders list.

• If your order is being delivered by one of our couriers (Evri, DPD or Royal Mail), you will receive a tracking link by email. Please check all folders including your spam or junk folder, as the order confirmation email comes from a no-reply email address.

  If your order is delivered by one of our other delivery partners, unfortunately at present we are unable to confirm these orders have been dispatched with an email confirmation.

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  If you require a dispatch update, you can either message us by clicking on the speech bubble on the bottom right hand corner or click the button to your details and we will get back to you.

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• No, unfortunately we don't offer a weekend delivery service. Please visit our delivery information page for full information on our delivery services.
• This depends on the size of your items. If your order contains large and/or heavy items, our £14.95 delivery charge is not for a next day service, it is an excess charge for a courier company to deliver an oversized parcel.
• We can only offer next day delivery on goods that we have in stock at our dispatch warehouse.

• Yes, anyone at the delivery address can sign for the order.

  The signature is electronically logged for security reasons and it will be accepted as proof of delivery.

• Yes, we can to deliver to BFPO addresses.

  Due to postal restrictions, large car parts and dangerous goods, e.g. exhausts and car batteries cannot be delivered to BFPO addresses.

  More information can be found on our British Forces Post Office article.

• No. All of our couriers require a recipient signature to prove delivery of the order, which cannot be guaranteed at a PO Box address.

• Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

  Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

  The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

• Each country has its own unique import procedures, which are subject to change.

  If you have an order held in customs, then please contact our customer service team with your order reference number and tracking number via email.

  We will do our very best to help resolve the matter as quickly as possible.