Cancellation

We may be able to cancel your order, depending on the chosen product and the service, but there are also times when we can't.

Home Delivery

Unfortunately, once your order has been received by our system and entered the delivery process, we are unable to cancel your order.

In these cases, you will be able to refuse delivery of the order, and the courier will return it to our warehouse, or if you accept the delivery, a return can be arranged.

If, however, there is some important delivery information missing, such as a house number or post code, we may by able to pass this information over to the courier before the order is delivered. But this isn’t always guaranteed to reach the courier in time.

Click & Collect

If you are collecting your order from one of our collection points, we can cancel your order.

If you’ve changed your mind about a collection order paid for online, don’t worry, you can allow the order to expire - this will happen if the order isn’t collected within 7 days - and we’ll process your refund automatically after the collection window has lapsed. You will then be refunded within 7 days to the original payment method.

If you require the refund sooner, please contact the store you ordered to who will be able to arrange cancellation of your order. These details will be available in the My Account section or on the order confirmation email.

If you have changed your mind about a pay in-store collection order, you can allow the order to expire - this will happen if the order isn’t collected after 3 days - and we will automatically cancel your reservation.