Surcharge Returns

Some of the products we sell carry a surcharge. This is a refundable deposit, repaid to you when we have received your surcharge back.

The quickest way to get your surcharge deposit refunded is to use our easy online returns portal and select surcharge return.

We will happily refund your surcharge deposit providing the unit being returned  adheres to the following eligibility criteria.

• There must not be any damage to the original casting body of the product which would prevent it from being remanufactured.
• Any plugs or sockets that are integral to the function of the product are not damaged.
• Within 14 days from the collection/delivery date.

• If ordered online for a home delivery and you cannot get to a drop off point to return your surcharge you can arrange a collection. Either message us by clicking on the speech bubble  in the bottom right hand corner or start your surcharge return journey here.

  Introducing a Quicker Way to Return a Surcharge?

  Start your online surcharge returns journey now Arrange a Surcharge Return