Surcharge Returns

Some of the products we sell carry a surcharge. This is a refundable deposit, repaid to you when we have received your surcharge item.

The quickest way to get your surcharge deposit refunded is to use our easy to use online returns portal and select surcharge return.

We will happily refund your surcharge deposit providing the unit being returned adheres to the following eligibility criteria.

• There must not be any damage to the original casting body of the product which would prevent it from being remanufactured.
• Any plugs or sockets that are integral to the function of the product are not damaged.
• Within 14 days from the collection/delivery date.

• If you’ve had a home delivery and you can’t get to a drop off point to return your surcharge, you can request a collection by clicking on the speech bubble on the bottom right hand corner, or by clicking on the button below to start your surcharge return journey here.

  A Quicker Way To Return a Surcharge

  Start your online surcharge returns journey now Arrange A Surcharge Return