Cancellations

We may be able to cancel your order depending on the product and service that has been selected.

If there is important information missing from a delivery address, such as house number or post code, we may be able to pass this information to the courier prior to them delivering your parcel.

Unfortunately, we are unable to amend the product details of your order once it has been submitted.

Please select from the below for more information

• Unfortunately, once your order has been received and entered into the delivery process, we are unable to cancel your order. You can refuse delivery of the product, or you can accept delivery and then arrange a return.

• If you are collecting your order from one of our collection points, then we can cancel your order. 

  If you’ve changed your mind about a collection order, don’t worry, just allow the order to expire (i.e., do not collect within 7 days) and we’ll process your refund automatically after the collection window has lapsed. You will then be refunded within 7 days to the original payment method.